Terms of service

Welcome to Dharohar Global (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website www.dharoharglobal.com (“Site”) and any services, content, or features made available through it.

By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please refrain from using our Site.

1. Use of the Website

  • You must be at least 18 years old or accessing the Site under the supervision of a parent or guardian.

  • You agree to use this Site only for lawful purposes and in accordance with these Terms.

  • You are responsible for maintaining the confidentiality of your account information and for restricting access to your device.

2. Products and Services

  • We deal in the export and supply of handcrafted products made by skilled Indian artisans.

  • All descriptions, images, and specifications of products on our Site are for general informational purposes only. Minor variations may occur due to the handmade nature of our items.

  • We reserve the right to modify or discontinue any product or service at any time without prior notice.

3. Pricing and Payment

  • Since we deal in only wholesale orders, product prices are not available on the website.

  • For pricing related queries, kindly connect with us over email/ call. 

4. Shipping and Delivery

  • We ship worldwide in accordance with applicable export regulations.

  • Delivery times are estimates and may vary based on location, customs clearance, and logistics.

  • Risk of loss passes to the buyer upon dispatch from our facility unless otherwise agreed.

5. Returns and Cancellations

  • Due to the handmade nature of our products, minor imperfections are part of their authenticity.

  • Returns are accepted only for damaged or defective items, subject to our Return Policy.

  • Any cancellations must be communicated in writing before dispatch.

6. Intellectual Property

  • All content on this Site—including text, graphics, logos, product images, and design—is the property of Dharohar Global Private Limited or its content suppliers and protected under applicable intellectual property laws.

  • You may not copy, reproduce, or distribute any material from this Site without prior written consent.

7. Fair Trade and Sustainability

  • We are committed to ethical sourcing, fair trade practices, and sustainable production.

  • Our partnerships with artisans are designed to ensure fair wages, safe working environments, and the responsible use of natural materials.

8. Limitation of Liability

  • We strive for accuracy but do not guarantee that our Site will be error-free or uninterrupted.

  • To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of this Site or our products.

9. Privacy

Your use of our Site is also governed by our Privacy Policy, which explains how we collect and use your personal data.

10. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in [Delhi, India].

11. Changes to These Terms

We may update or modify these Terms from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site after changes signifies your acceptance of the revised Terms.

12. Contact Us

If you have any questions or concerns about these Terms, please contact us:
Dharohar Global Private Limited
Email: info@dharoharglobal.com
Phone: +91-8527447152